Hidden Concepts Inc.


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Test YOUR level of Customer/Employee INTELLIGENCE!

Please take a moment to fill in the following survey. You might be very enlightened by the results.

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What is the Net Asset Value (Lifetime Value) of each of your customers? (eg. $5000.00, $10,000.00, $500,000.00, $1,000,000.00) If you are not sure please type �Not Sure�
How much more can your staff up-sell to each existing customer, to increase the dollar value per customer? (eg. $10 per visit, $100 per visit, 50% per visit, 100% per visit) If you are not sure please type �Not Sure�
	Does your company suffer from Brand Inconsistency, and what is that costing you?
Cost: $
How do you determine which of your staff need customized training, and specifically what type of training to invest in?
How do you determine if your employees are actually executing the training that you invest in for them?
Do your customers choose your business over your competitors for:
	Overall Experience
	Location
	Price
	Product Selection
	Not Sure
How do you determine and benchmark specific differentiating characteristics between your top performers and your poor performers, so that you know how to identify those characteristics when interviewing new hires?